Shipping policy

Shipping Policy

Scope

This Shipping Policy applies to all orders shipped within the United States and Canada (collectively, "North America"). By placing an order with us, you agree to the terms set forth herein.

Order Processing

All orders are subject to verification and acceptance prior to processing. Orders are processed on business days (Monday through Friday, excluding federal and provincial public holidays). We make no representations or warranties regarding specific processing timeframes.

Shipping Methods and Carriers

We offer a selection of shipping methods, which may include standard and expedited options, as determined at checkout. Shipping is fulfilled through third-party carriers. The availability of specific shipping methods may vary depending on the destination address and the nature of the items ordered.

Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the order. All applicable shipping charges will be displayed at checkout prior to the completion of your purchase.

Shipment Tracking

Upon shipment of your order, you will receive a confirmation notification containing tracking information, where available. Tracking updates are provided by the carrier and are outside our direct control.

Delivery

Estimated delivery windows, if displayed, are provided solely by the carrier and are not guaranteed by us. We expressly disclaim any liability for delays caused by the carrier, weather conditions, customs processing, or other circumstances beyond our reasonable control.

P.O. Boxes, APO/FPO, and Remote Addresses

We will make reasonable efforts to accommodate shipments to P.O. Boxes, APO/FPO addresses, and remote or rural locations; however, certain shipping methods may not be available for such destinations. Additional restrictions may apply.

Undeliverable Packages and Returns to Sender

In the event that a package is deemed undeliverable by the carrier and is returned to us, we will contact you using the information provided at the time of purchase. Additional shipping charges may apply for re-shipment. We are not responsible for packages that are undeliverable due to an incorrect or incomplete address provided by the customer.

Limitation of Liability

We shall not be held liable for any loss, damage, or delay arising from the actions or omissions of third-party carriers. Our responsibility is limited to tendering the shipment to the carrier in good order.

Contact Us

For any inquiries regarding your shipment, please contact our customer support team at: [INSERT CONTACT EMAIL / PHONE NUMBER]